Hotel Directory

Check-in

The check-in starts at 14:00

Early check-in can be arranged by contacting the reception.

Check-out

The check-out time is at 12:00

Remaining in the room after the specified time entails surcharge of 50% of the daily cost.

Late check-out can be arranged on demand and is subject to availability.

Cleaning service

The rooms are cleaned and tied up every day until 15:00.

Towels are changed every two days and sheets every three days.

Towels can be changed on demand.

Please don’t take the towels to the beach.

Customer service

The reception is open 12 hours per day from 09:00 to 21:00 and with phone assistance at +30 24270 22024 for 24 hours.

There is a baggage transfer and storage service in the hotel.

There is a Business Center with PC, printer, scanner and fax and supply of tablet on demand.

There is wake-up service on demand.

We can supply an iron board and iron on demand.

We can supply baby cot on demand.

Air Condition

The air condition unit can be operated from the remote control in your room.

Please make sure that all windows and balcony doors are closed before turning on and make sure to turn it off before leaving the room.

We advise you not to program the air condition below 19°C for environmental issues.

Breakfast

Breakfast is served at the restaurant located at the hotel premises.

The appointed time of service is from 08:00 to 12:00.

There is early breakfast service on demand.

Breakfast can be provided in package and in your room on demand.

Customer complaint management system

Hotel Akti through this policy commits that the handling of complaints will be immediate and fair by ensuring that:

The complaint will be thoroughly and discreetly studied.

There will be fairness both for the applicant and for any worker who may be referred to.

There will be no charge for submitting and reviewing the complaint.

Privacy protection will be respected.

Hotel staff will be continuously trained and will have direct access to complaints management policy.

Complaint procedure

First the hotel reception is informed. This is intended to provide an immediate solution before the departure of the customer.

If the customer considers that further examination of the matter is necessary, he/she should write a formal complaint at info@heliotropio.gr in order to independently investigate the issue.

The complaint will be investigated within 15 working days and the response will be sent immediately.